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Stove Centre Delivery Information

During winter time and busy periods will will post notices on this page as and when our manufacturer times change...

Most of our stoves are now delivered by Palletforce through the UK pallet network or by one of our Stove Centre drivers if an installation has been arranged . We have organised a really good stove delivery system, whereby the goods are taken overnight to your local depot. Please inform us by email, contact form or phone whether you have restricted access to find out what size of truck will be able to deliver your stove to you. If there are other restrictions like very low overhanging trees or a gravel driveway please let us know beforehand so we can tell the delivery company or Stove Centre courier.

Timing Please be aware that delays to delivery are possible and are not within our control. For this reason please ensure that you arrange your delivery with plenty of time before the stove, liner, etc is due to be installed - ie do not arrange delivery for the day before the installers have been booked in.

Damages and discrepancies

When the pallet arrives, please check your the contents very carefully once it has been unloaded to ensure that nothing has been damaged during transit before you sign for it. This will usually mean that you have to remove some or all of the packaging to be able to have a good look at it. When you sign for receipt of the delivery please be aware that you are signing to say that the stove and all component parts have arrived in good condition. If there is any damage then make sure you sign for the delivery as damaged. Signing for it as unchecked is not sufficient.

If your stove or flue is damaged you can still accept the delivery but you must have signed for it as damaged. Then you will need to let us know within 24 hours. Please also check that all components to flue systems etc have been delivered and any discrepancies must be reported to us within 24 hours.

Handling

You will need to be able to bring the stove inside yourself which may mean arranging for someone else's help. Although the drivers are usually very helpful please be aware that they will not unpack the pallet nor will they bring the goods inside for you. The driver will have a pallet truck and will wheel the pallet up to your house if that is a reasonable distance and if the surface allows. If you have a gravel driveway or similar rough surfaced drive that the pallet can't be wheeled across then let us know and we can arrange for a smaller van to deliver right up to your house (there may be a surcharge for this).